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Help & Support

Whether you're considering a Tracker solution or are already a customer, you'll find the support, guidance and answers you need right here. Browse our FAQs, access helpful resources or get in touch with our team for assistance.

How Can We Help?

Whether you're exploring Tracker for the first time, already use a Tracker product, or have a device fitted to a recently purchased vehicle, we're here to help. Choose the option below that best matches your situation and access the guidance, answers and support you need.

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Need Help Choosing the Right Tracker?

Still unsure whether a Tracker is right for you, or which solution best suits your vehicle and lifestyle? Explore our frequently asked questions, buying guidance and expert advice to help you make an informed decision. You'll find answers to many of the same questions asked by customers who were once in your position and learn more about the benefits of Tracker protection before you buy.

Make An Informed Choice
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Are you an existing Tracker Customer?

Make sure you're getting the full benefit of your Tracker protection. Find information about managing your subscription, maintaining your service, keeping your device operating at its best, and accessing support whenever you need it.

Access Customer Support
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Already Purchased A Vehicle With Tracker Installed?

You may not need a new device.

Many vehicles are sold with Tracker already fitted by a previous owner, dealer, finance provider or manufacturer. Our team can help determine whether a compatible Tracker device is already installed and advise on activation or transfer options.

Benefits:

  • No need to purchase another tracker
  • Potentially lower setup costs
  • Faster route to protection
  • Support through the transfer process

 

Already Have Tracker Installed? Start Here

What our customers say about us.

For over 30 years, we've been helping customers protect what matters most. Here's what they have to say.

The customer service I received when I…

15 hours ago

The customer service I received when I encountered problems registering my product, was first class. Angel was able to correct everything for me. The patience while waiting for my system to update was inspiring.

gary kellett

Great customer service.

15 hours ago

0I recently received a Nano Tracker from my insurance company for my motorhome. I had problems trying to register it on the Tracker website so called Tracker customer service. I spoke to a lovely lady called Angel who went through the process with me online and provided me with the correct information to get the unit registered. All done in a very professional way, thanks Angel. If only all customer service was this good.

Roger Fellows

Excellent customer care

17 hours ago

Really helpful supportive with excellent customer focused care

Julie Chapman

Very informative.

1 day ago

Very informative.

Thomas Campbell

Easy to make the change needed

1 day ago

Easy to make the change needed

Julie Walker

How can we help?

Trusted by leading dealerships, OEMs, and insurers across the UK, Tracker delivers proven vehicle protection and recovery solutions that partners rely on every day.

Proven Vehicle Recovery

Our innovative stolen vehicle recovery technology, including patented VHF technology, is designed to help locate vehicles even in challenging environments.

Strong Police Partnerships

Tracker works closely with police forces across the UK, with our technology supporting the rapid location and recovery of stolen vehicles.

Peace of Mind

With 24/7 monitoring and expert support, Tracker helps give you confidence that your vehicle has an added layer of protection when you need it most.

Have a question about Tracker?

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Interested in partnering with Tracker?

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