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Help & Support

Whether you're considering a Tracker solution or are already a customer, you'll find the support, guidance and answers you need right here. Browse our FAQs, access helpful resources or get in touch with our team for assistance.

How Can We Help?

Whether you're exploring Tracker for the first time, already use a Tracker product, or have a device fitted to a recently purchased vehicle, we're here to help. Choose the option below that best matches your situation and access the guidance, answers and support you need.

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Need Help Choosing the Right Tracker?

Still unsure whether a Tracker is right for you, or which solution best suits your vehicle and lifestyle? Explore our frequently asked questions, buying guidance and expert advice to help you make an informed decision. You'll find answers to many of the same questions asked by customers who were once in your position and learn more about the benefits of Tracker protection before you buy.

Make An Informed Choice
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Are you an existing Tracker Customer?

Make sure you're getting the full benefit of your Tracker protection. Find information about managing your subscription, maintaining your service, keeping your device operating at its best, and accessing support whenever you need it.

Access Customer Support
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Already Purchased A Vehicle With Tracker Installed?

You may not need a new device.

Many vehicles are sold with Tracker already fitted by a previous owner, dealer, finance provider or manufacturer. Our team can help determine whether a compatible Tracker device is already installed and advise on activation or transfer options.

Benefits:

  • No need to purchase another tracker
  • Potentially lower setup costs
  • Faster route to protection
  • Support through the transfer process

 

Already Have Tracker Installed? Start Here

What our customers say about us.

For over 30 years, we've been helping customers protect what matters most. Here's what they have to say.

BMW X5 50e, new toy!

13 hours ago

Always difficult buying a new car from a distance having not viewed the vehicle until the day of handover. However the staff at Sytner BMW and Mathew Pritchard in particular helped to make it an enjoyable experience. It is our first BMW and I doubt it will be our last.

Allan Cowell

An absolute 5 Star experience now able…

15 hours ago

An absolute 5 Star experience now able to swap over to a new Bike with outstanding guidance from Angel, Kea & Team. Thank you so very much.

Mr David McCarthy

Efficient and informed

3 days ago

Efficient and informed

Stephen Nicoll

Very efficient

6 days ago

Very efficient Corrected mistake in paper work immediately

Mr Piccaver

Excellent customer service

6 days ago

I called to get my security token and get my tracker get set up the app. I spoke to Angel who was super helpful, she gave me the information I needed and her clear instructions for each step made the process quick and easy. Thank you!

Amy

How can we help?

Trusted by leading dealerships, OEMs, and insurers across the UK, Tracker delivers proven vehicle protection and recovery solutions that partners rely on every day.

Proven Vehicle Recovery

Our innovative stolen vehicle recovery technology, including patented VHF technology, is designed to help locate vehicles even in challenging environments.

Strong Police Partnerships

Tracker works closely with police forces across the UK, with our technology supporting the rapid location and recovery of stolen vehicles.

Peace of Mind

With 24/7 monitoring and expert support, Tracker helps give you confidence that your vehicle has an added layer of protection when you need it most.

Have a question about Tracker?

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Does your vehicle already have a Tracker?

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Interested in partnering with Tracker?

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