Full Tracker FAQs

Find answers to common questions, access product guides, and get the support you need to make the most of your Tracker technology.

FAQs

Find quick answers to common questions about our solutions, technology, and how we help keep your vehicles secure.

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What is VHF?

VHF (Very High Frequency) is the technology that Tracker uses to track and locate stolen vehicles. This addresses the problem of signal jamming that can affect GPS and GSM systems to ensure jammers cannot disable Tracker systems. VHF technology also aids location of concealed vehicles and is effective at finding even those hidden in shipping containers, garages or underground car parks.

What is GSM?

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What do I do in the event of a theft?

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How do I renew my Tracker subscription?

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How can we help?

Business enquiry

Enquiry Sent

Back to Tracker Home

Business Type *

First Name *

Surname *

Phone *

Email *

Company *

HQ Location *

Fleet Size

Message

Consumer enquiry

Enquiry Sent

Back to Tracker Home

Customer Type *

Business

Personal

Type Of Enquiry - Personal *

Type Of Enquiry - Business *

Company Name *

Job Title *

Title *

First Name *

Surname *

Contact Email *

Contact Telephone Number *

Membership number

Enquiry details

Existing customer

Enquiry Sent

Back to Tracker Home

Customer Type *

Business

Personal

Type Of Enquiry - Personal *

Type Of Enquiry - Business *

Company Name *

Job Title *

Title *

First Name *

Surname *

Contact Email *

Contact Telephone Number *

Membership number

Enquiry details

Excellent Trustpilot

Faultless service

Email asking for guidance on aspect of registration. Helpful replies and they sorted it all out for me.

John Grout
- 31 October 2026

Excellent Trustpilot

Faultless service

Very prompt & pleasant service

customer
- 29 October 2026

Excellent Trustpilot

Faultless service

Pamela was very helpful in solving my issue in a very efficient manner.

01 Day - Bournemouth & Durdle Door
- 29 October 2026

Excellent Trustpilot

Faultless service

I've had my S7 Tracker for approx 18 months when I encountered an issue with the tracking app. Tracker support, via emails and a phone call were able to sort this out, leaving me extremely satisfied with their response & service.

Gary wright
- 29 October 2026

Excellent Trustpilot

Faultless service

I really did speak to an Angel today, she guided me thru the installation process patiently and professionally. Thankyou Angel For all your help

Chris
- 27 October 2026

Excellent Trustpilot

Faultless service

Very helpful, friendly and professional.

customer
- 26 October 2026

Excellent Trustpilot

Faultless service

Amazing customer service Outstanding

tammy headland
- 26 October 2026

Excellent Trustpilot

Faultless service

I had a registration issue with my tracker. I spoke with Angel who walked through the process and sorted it out with no fuss. Great service 👍

Chris Greenwood
- 22 October 2026

Excellent Trustpilot

Faultless service

It's not very good to connect to that app , but if you phone up they are very helpful, talking you through every step. Very patient lady that helped me think you

Anita Harrington
- 22 October 2026

Excellent Trustpilot

Faultless service

Olivia explained everything that I needed to know in great detail of how to transfer existing yrs left on my old vehicle and getting a new Tracker fitted on my new vehicle. Well done Olivia for being very patient with us.

Geoff
- 21 October 2026

Full Tracker FAQs

FAQs

How can we help?

Business enquiry

Enquiry Sent

Consumer enquiry

Enquiry Sent

Existing customer

Enquiry Sent

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