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FAQs & Glossary

Click on the FAQ below to reveal the answer!

  • VHF (Very High Frequency) is the technology that TRACKER uses to track and locate stolen vehicles. This addresses the problem of signal jamming that can affect GPS and GSM systems to ensure jammers cannot disable TRACKER systems.

     

    VHF technology also aids location of concealed vehicles and is effective at finding even those hidden in shipping containers, garages or underground car parks.

  • Global Positioning System (GPS) is a constellation of satellites providing location and time information anywhere where there is an unobstructed line of sight to four or more GPS satellites. TRACKER use GPS in helping to locate vehicles.

  • GSM stands for Global System for Mobile Communications and is the standard used to describe technologies for second generation (2G) digital cellular networks. TRACKER uses GSM to communicate with the TRACKER systems.

  • TRACKER Locate, TRACKER Cat 5 Plus, TRACKER S5 Plus or TRACKER Plant fitted vehicles listen out for the messages or reply codes being sent out by stolen SVR fitted vehicles. When a vehicle installed with TRACKER Locate, TRACKER Cat 5 Plus, TRACKER S5 Plus or TRACKER Plant passes a stolen vehicle, it picks up the reply code and sends its position to the TRACKER Control Room. Importantly, the driver of the listening vehicle will have no idea that their car has helped identify a stolen vehicle, and equally, the driver of the stolen vehicle won’t know they are being tracked either.

  • When you receive the document, check the accuracy of all details and notify TRACKER immediately if you need to make amendments. You can call 0808 509 0909 or email us at customerservice@tracker.co.uk.

     

    Keep this document somewhere safe – but remember not to leave it with your vehicle.

  • If you have opted to pay the annual subscription by continuous direct debit or credit card, subsequent annual payments will be debited from your account unless you notify us of cancellation.

     

    If you have not opted for a continuous payment method TRACKER will email you before the end of your subscription term. The email will include a link which will take you to a secure online page where you can renew your subscription by credit card.

     

    All customers are required to have an active  subscription in order to be covered by TRACKER. If you do not have an active subscription, please call Customer Services on 0808 509 0909.

     

    Please note: the TRACKER subscription is non-transferable; therefore your subscription cannot be transferred to the new owner if you sell your vehicle. 

  • No. A major security feature of the system is that the presence of the TRACKER system is not disclosed to the thief. In fact, identification stickers are an encouragement to thieves to damage the vehicle, as they may hurriedly attempt to locate the system. 

  • No.  For security reasons and avoidance of any possible false alarms, the TRACKER system stays with the original vehicle for its lifetime.  When you sell your vehicle, the new owner can benefit from the TRACKER system once he or she has registered with TRACKER and paid the subscription and registration fees.

     

    Please note: The TRACKER subscription is non-transferable to the new vehicle owner.

  • Retail customers can take advantage of our Customer Loyalty Scheme. Call customer services team on 0808 509 0909 or email us at customerservice@tracker.co.uk for more information.

  • The system should be tested:

    • After the vehicle has been repaired following an accident
    • Following major alterations, particularly to the electrical system or vehicle interior
    • After theft recovery
    • Every 3-5 years

     

    Please note: there is a call out charge for inspecting and retesting the system.

  • 1. Call the police and report the theft
    2. Police will give you a crime ref. number
    3. Call TRACKER 24HR Control Room on:
    0800 911900


    For customer service enquiries please email:
    customerservice@tracker.co.uk
     

Glossary 

 

A number of these terms are specific to TRACKER services and solutions and may (out of the context of TRACKER) have alternative or additional meanings.

The purpose of this section of the website is to help demystify any industry jargon and help you make an informed decision on your monitoring, tracking and recovery needs.
 

  • Asset Recovery - In vehicle tracking, asset recovery refers to the recovery of assets that have been stolen, fraudulently acquired or otherwise disposed of to remove them from their rightful owner.
  • Fleet Telematics- Fleet Telematics is used as a system to monitor the many variables of company vehicle usage. Distance, location, efficiency and many more variables can be tracked for cost effectiveness and business efficiencies.
  • Company Vehicle - A company vehicle is a vehicle that is supplied by the company in order to fulfil your job role. Most commonly, company vehicles are essential to complete the operations of a business.
  • Fuel Saving - Fuel saving is a way to measure differences between using a tracking device and not. This will give an indication on the effectiveness of fleet tracking.
  • GPS - GPS is a satellite technology used to aid vehicle tracking. It stands for Global Positioning System.
  • MPG - Miles Per Gallon - a method of calculating fuel efficiency. This calculates how many miles you can travel per gallon of fuel.
  • Real Time Vehicle Tracking - Real-time vehicle tracking is the ability to track a vehicle in current time. GPS offers real time or near real time tracking facilities.
  • Recovered Theft - The term Recovered Theft relates to that of a vehicle that was once stolen but since recovered.
  • Telematics - Telematics is an interdisciplinary field encompassing telecommunications, vehicular technologies, road transportation, road safety, electrical engineering and computer science.
  • Thatcham Approved - Thatcham is an automotive research centre. It's aim is to reduce the cost of motor insurance claims whilst maintaining safety standards.
  • Vehicle Tracking Devices - A vehicle tracking device combines the use of GPS in individual vehicles with software that collects such data to provide exact locations.