Email response and folliw up
Email asking for guidance on aspect of registration. Helpful replies and they sorted it all out for me.
John Grout
How Can We Help?
We're here to help you get the most from your Tracker service. Find support, manage your account, report a theft, or get assistance with your subscription.
Need to Report a TheftNeed Help Quickly?
Whether you need urgent assistance following a theft, have sold your vehicle, or need help managing your Tracker service, you'll find the most commonly requested support options below.
What Should I Do If My Vehicle Is Stolen?
If you believe your vehicle has been stolen, contact the police immediately and obtain a crime reference number. Then contact Tracker as soon as possible so our team can begin supporting the recovery process.
What To Do:
- Contact the police and report the theft.
- Obtain a crime reference number.
- Contact Tracker immediately.
- Our team will work alongside the police to support recovery efforts.
What should I do if my vehicle is stolen?
Contact the police immediately, obtain a crime reference number, and then contact Tracker as soon as possible so the recovery process can begin.
What information will I need when reporting a theft?
Having your vehicle details and crime reference number available will help the Tracker team support the recovery process.
Will my Tracker system work in Europe?
Coverage depends on the product installed. Some Tracker products offer full European coverage, while others provide coverage across selected European countries
Does my Tracker system require a subscription?
Yes. An active subscription is required for Tracker services to operate.
How do I renew my Tracker subscription?
Contact Tracker's customer support team to discuss renewal options.
What should I do with my Tracker registration document?
Check that all details are correct and notify Tracker if amendments are required. Keep the document somewhere safe, but never leave it in your vehicle.
How can I request support if my question isn't listed?
Complete the customer support form or contact the Tracker support team directly.
My vehicle won't start. Is it related to my Tracker?
In most cases, no. However, specific products with backup battery functionality may be affected if both the vehicle battery and backup battery are depleted.
What happens if my vehicle battery is disconnected?
Depending on the product installed, Tracker may receive an alert and contact you to verify the vehicle's status. Tracker recommends notifying its control room before disconnecting the battery.
How long does the Tracker backup battery last?
Backup batteries typically last several years but will eventually require replacement as part of ongoing maintenance.
What happens if the backup battery needs replacing?
A replacement visit may be required and service charges may apply.
How can I transport my vehicle without triggering Tracker alerts?
If your vehicle is being transported, contact Tracker beforehand so appropriate arrangements can be made to avoid false alerts.
When should my Tracker system be tested?
Tracker recommends testing after accident repairs, major electrical work or following vehicle recovery.
When will my Tracker system generate an alert?
Alert behaviour varies by product. Some systems include a short arming period, while others generate alerts immediately.
Will I receive alerts while travelling on a ferry or train?
No. Normal movement patterns associated with ferry and rail travel should not trigger alerts.
Can I transfer my Tracker to another vehicle?
No. Tracker devices remain with the vehicle they were originally installed in for security reasons.
What happens when I sell my vehicle?
The Tracker device remains with the vehicle. The new owner may be able to register and subscribe to the Tracker service separately.
Can I transfer ownership of my Tracker service?
Ownership changes can be discussed with Tracker when a vehicle is sold, but the device itself remains with the original vehicle.
I've bought a vehicle with Tracker installed. What should I do?
Contact Tracker with your vehicle details and the team can explain the available registration and subscription options.
Already Purchased A Vehicle With Tracker Installed?
You may not need a new device.
Many vehicles are sold with Tracker already fitted by a previous owner, dealer, finance provider or manufacturer. Our team can help determine whether a compatible Tracker device is already installed and advise on activation or transfer options.
Benefits:
- No need to purchase another tracker
- Potentially lower setup costs
- Faster route to protection
- Support through the transfer process
Case Studies
Real Stories, Real Recoveries.
See how Tracker has helped real customers get their vehicles back quickly, safely, and against the odds. These genuine recovery stories highlight the power of our technology and the peace of mind it delivers when you need it most.
Four illicit GPS signal jammers fail as Tracker and police recover stolen Toyota RAV4 in just three hours
Stolen vehicle recovery (SVR) expert, Tracker Network UK Limited, has worked with police to locate and recover a stolen Toyota RAV4 worth £26,000 just three hours after the theft was reported. Despite the thieves using four active GPS jamming devices, Tracker’s proven VHF technology enabled the police to swiftly track and successfully recover the vehicle.
Read story
Record-breaking 8-minute recovery sees Tracker locate £40k Lexus RX with the thief still inside
When a Tracker customer noticed her £40,000 Lexus RX was missing from outside her home in Maida Vale and contacted the police, she did not expect to have the car home before breakfast. After the Tracker Network U.K. stolen vehicle recovery device installed on the Lexus was activated, it led Metropolitan Police straight to the vehicle in a supermarket carpark in Ladbroke Grove, just 8 minutes after the owner called to report the vehicle missing.
Read story
V12 Sports and Classics partners with Tracker to safeguard customers against vehicle theft
V12 Sports and Classics, one of the UK’s fastest-growing used car supermarkets, has partnered with Tracker Network U.K. Limited to offer its customers the option of fitting a Stolen Vehicle Recovery (SVR) device to their used cars and vans for peace of mind. This value-added proposition is targeted at driving outstanding customer service while serving as an effective sales revenue stream, with V12 Sports and Classics already reporting a 30% conversion rate.
Read story
New Lexmoto Motorcycle Stolen But Found Thanks To Smart-Tech
The brand new Lexmoto motorcycle worth £2,500 was taken from the owner's driveway but due to the Tracker Vantage unit installed on the bike, it was successfully recovered within just 5 hours. Found hidden in bushes, its recovery is thanks to the collaboration between Tracker and Nottinghamshire Police force.
Read story
Four illicit GPS signal jammers fail as Tracker and police recover stolen Toyota RAV4 in just three hours
Stolen vehicle recovery (SVR) expert, Tracker Network UK Limited, has worked with police to locate and recover a stolen Toyota RAV4 worth £26,000 just three hours after the theft was reported. Despite the thieves using four active GPS jamming devices, Tracker’s proven VHF technology enabled the police to swiftly track and successfully recover the vehicle.
Record-breaking 8-minute recovery sees Tracker locate £40k Lexus RX with the thief still inside
When a Tracker customer noticed her £40,000 Lexus RX was missing from outside her home in Maida Vale and contacted the police, she did not expect to have the car home before breakfast. After the Tracker Network U.K. stolen vehicle recovery device installed on the Lexus was activated, it led Metropolitan Police straight to the vehicle in a supermarket carpark in Ladbroke Grove, just 8 minutes after the owner called to report the vehicle missing.
V12 Sports and Classics partners with Tracker to safeguard customers against vehicle theft
V12 Sports and Classics, one of the UK’s fastest-growing used car supermarkets, has partnered with Tracker Network U.K. Limited to offer its customers the option of fitting a Stolen Vehicle Recovery (SVR) device to their used cars and vans for peace of mind.
This value-added proposition is targeted at driving outstanding customer service while serving as an effective sales revenue stream, with V12 Sports and Classics already reporting a 30% conversion rate.
New Lexmoto Motorcycle Stolen But Found Thanks To Smart-Tech
The brand new Lexmoto motorcycle worth £2,500 was taken from the owner's driveway but due to the Tracker Vantage unit installed on the bike, it was successfully recovered within just 5 hours. Found hidden in bushes, its recovery is thanks to the collaboration between Tracker and Nottinghamshire Police force.
What our customers say about us.
For over 30 years, we've been helping customers protect what matters most. Here's what they have to say.
Very prompt & pleasant service
Very prompt & pleasant service
customer
Pamela was very helpful in solving my…
Pamela was very helpful in solving my issue in a very efficient manner.
01 Day - Bournemouth & Durdle Door
Poor support
I've had my S7 Tracker for approx 18 months when I encountered an issue with the tracking app. Tracker support, via emails and a phone call were able to sort this out, leaving me extremely satisfied with their response & service.
Gary wright
I really did speak to an Angel today
I really did speak to an Angel today, she guided me thru the installation process patiently and professionally. Thankyou Angel For all your help
Chris