Important Business Update
The Coronavirus Pandemic
Covid19 is impacting people and businesses in an unprecedented way across the globe. The Tracker policy is to follow guidance from the UK government. This includes, but is not limited to: hygiene policy, isolation advice, best working practice, school closures, key working procedures, NHS medical advice and other directives as issued by the UK government from time to time. Our priority is to protect life and we continue to keep that goal in front of mind in all decisions that we make at this time of medical emergency.
Ongoing Situation Review
To keep abreast of latest developments, we are consulting reputable sources on a daily basis such as:
Our Services
Please note that our services remain broadly unaffected at this time; there should be no disruption to your subscription, mobile app, automatic alerting and stolen vehicle recovery services. It is conceivable that the police may be involved in other priorities, but we are confident that the police can still track and recover stolen vehicles at this time. You can reach our customer service team on
0808 509 0909 or by email at customerservice@tracker.co.uk.
We operate our business hand in hand with our service partners:
Installations - if you are waiting to have your tracker installed, we apologise in advance as we expect there to be delays and some last-minute changes to booked jobs; we thank you for your understanding and will be working as hard as possible to return the business to normal service levels.
Secure Operating Centre - the team is available 24/7, 365 days a year. If your vehicle has been stolen please telephone
0800 911 900.
Staff and Customer Wellbeing
Our primary focus has been the safety and wellbeing of our staff, customers and partners, therefore, our staff will be working remotely from home where their role permits. Effective 24th March 2020, our field sales staff and our field technicians are no longer permitted to meet customers face to face, these teams will also work remotely from home.
Thank you for your continued support at this difficult time. Please stay safe, stay at home and rest assured our stolen vehicle recovery service will be operational should you need to use it. Our team is here to answer any questions you may have so please do not hesitate to get in touch with us on 0808 509 0909 or email customerservice@tracker.co.uk
