hero section image

Help & Support

Whether you're considering a Tracker solution or are already a customer, you'll find the support, guidance and answers you need right here. Browse our FAQs, access helpful resources or get in touch with our team for assistance.

How Can We Help?

Whether you're exploring Tracker for the first time, already use a Tracker product, or have a device fitted to a recently purchased vehicle, we're here to help. Choose the option below that best matches your situation and access the guidance, answers and support you need.

Website Thumbnail   Dealership v3 DARK FADE 706px by 353px

Need Help Choosing the Right Tracker?

Still unsure whether a Tracker is right for you, or which solution best suits your vehicle and lifestyle? Explore our frequently asked questions, buying guidance and expert advice to help you make an informed decision. You'll find answers to many of the same questions asked by customers who were once in your position and learn more about the benefits of Tracker protection before you buy.

Make An Informed Choice
Website Thumbnail People in dealership customer service 706px by 530px

Are you an existing Tracker Customer?

Make sure you're getting the full benefit of your Tracker protection. Find information about managing your subscription, maintaining your service, keeping your device operating at its best, and accessing support whenever you need it.

Access Customers Support
Canva Images Hero Images  man enjoying peaceful mountain views in his car website

Already Purchased A Vehicle With Tracker Installed?

You may not need a new device.

Many vehicles are sold with Tracker already fitted by a previous owner, dealer, finance provider or manufacturer. Our team can help determine whether a compatible Tracker device is already installed and advise on activation or transfer options.

Benefits:

  • No need to purchase another tracker
  • Potentially lower setup costs
  • Faster route to protection
  • Support through the transfer process

 

Already Have Tracker Installed? Start Here

What our customers say about us.

For over 30 years, we've been helping customers protect what matters most. Here's what they have to say.

Lin was polite and helpful and…

1 day ago

Lin was polite and helpful and addressed my request without fuss or prevarication.

MR J N WOOD

What an amazing customer service experience

2 days ago

What an amazing experience, its great to see there is still some out there in customer service land that go the extra mile. Thank you Angel for all your help and that I can go on my travels with full Tracker protection 😎

Dale Blakemore

The member of staff Angel was so polite…

2 days ago

The member of staff Angel was so polite and helpful it was heart warming to be helped like she was to me a truly wonderful member of staff

Roger Teece

Great service would use again very…

2 days ago

Great service would use again very efficient

Gillian Brooker

Good customer support

4 days ago

Needed help setting up my tracker nano plus and got support via phone and email.

John

How can we help?

Trusted by leading dealerships, OEMs, and insurers across the UK, Tracker delivers proven vehicle protection and recovery solutions that partners rely on every day.

Proven Vehicle Recovery

Our innovative stolen vehicle recovery technology, including patented VHF technology, is designed to help locate vehicles even in challenging environments.

Strong Police Partnerships

Tracker works closely with police forces across the UK, with our technology supporting the rapid location and recovery of stolen vehicles.

Peace of Mind

With 24/7 monitoring and expert support, Tracker helps give you confidence that your vehicle has an added layer of protection when you need it most.

Have a question about Tracker?

Enquiry Sent

Back to Tracker Home
Customer Type *

Does your vehicle already have a Tracker?

Enquiry Sent

Back to Tracker Home
Customer Type *

Interested in partnering with Tracker?

Enquiry Sent

Back to Tracker Home