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Help & Support

Whether you're considering a Tracker solution or are already a customer, you'll find the support, guidance and answers you need right here. Browse our FAQs, access helpful resources or get in touch with our team for assistance.

How Can We Help?

Whether you're exploring Tracker for the first time, already use a Tracker product, or have a device fitted to a recently purchased vehicle, we're here to help. Choose the option below that best matches your situation and access the guidance, answers and support you need.

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Need Help Choosing the Right Tracker?

Still unsure whether a Tracker is right for you, or which solution best suits your vehicle and lifestyle? Explore our frequently asked questions, buying guidance and expert advice to help you make an informed decision. You'll find answers to many of the same questions asked by customers who were once in your position and learn more about the benefits of Tracker protection before you buy.

Make An Informed Choice
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Are you an existing Tracker Customer?

Make sure you're getting the full benefit of your Tracker protection. Find information about managing your subscription, maintaining your service, keeping your device operating at its best, and accessing support whenever you need it.

Access Customer Support
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Already Purchased A Vehicle With Tracker Installed?

You may not need a new device.

Many vehicles are sold with Tracker already fitted by a previous owner, dealer, finance provider or manufacturer. Our team can help determine whether a compatible Tracker device is already installed and advise on activation or transfer options.

Benefits:

  • No need to purchase another tracker
  • Potentially lower setup costs
  • Faster route to protection
  • Support through the transfer process

 

Already Have Tracker Installed? Start Here

What our customers say about us.

For over 30 years, we've been helping customers protect what matters most. Here's what they have to say.

Everything handled professionally.

5 hours ago

Everything handled professionally.

nigel

Reliable company.

5 hours ago

Fortunately I never needed to use their professional services but these people (Farai in my case) are easy and helpful to deal with. Thank you.

RK

Excellent customer service

11 hours ago

I had two trackers fitted to two vehicles and the installer gave me the serial number for each tracker installed in each vehicle as he finished installing them. However, somehow during the registration process the wrong tracker was registered against both vehicles which I only discovered when I drove one vehicle and tracker informed me that I was driving the other one. Upon contacting customer services I was fortunate enough to to end up speaking to a lovely lady called Angel. Angel had a lovely cheerful personality and could not have been more helpful. She understood the problems I was having and contacted the Tracker technical department who transferred the correct tracker serial number to the the correct vehicle. Problem solved. Well done Angel and if I end up having to contact Tracker again I will request that I speak to you.

Ivan Smith

Registration Difficulty for NanoRenewal

1 day ago

Sorted my App challenge in a very supportive way

Kevin Moore

Reasonable price

1 day ago

Reasonable price, helpful staff and excellent fitting service.

shane dixon

How can we help?

Trusted by leading dealerships, OEMs, and insurers across the UK, Tracker delivers proven vehicle protection and recovery solutions that partners rely on every day.

Proven Vehicle Recovery

Our innovative stolen vehicle recovery technology, including patented VHF technology, is designed to help locate vehicles even in challenging environments.

Strong Police Partnerships

Tracker works closely with police forces across the UK, with our technology supporting the rapid location and recovery of stolen vehicles.

Peace of Mind

With 24/7 monitoring and expert support, Tracker helps give you confidence that your vehicle has an added layer of protection when you need it most.

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